Frequently Asked Questions

1. How long will it take you to answer my email?

2. Why haven't I received my order confirmation/dispatch emails?
3. How come your prices are so cheap?
4. How do I place an order?
5. What is my 'Shopping Cart' and how do I use it?
6. How secure are my credit card details?
7. How do I know if you have received my order?
8. How long will it take to process my order?
9. Can I cancel my order?
10. I think I may have been charged too much for my order. Why is this?
11. How long will it take to receive my order?
12. I think my package is lost, what can I do?
13. What can I do if I have received a faulty/damaged product?
14. What are the benefits of registering an account?
15. What can I do if I forget my password?
16. Can I change my personal details?
17. Can I track my order status via my account?
18. How much do you charge for delivery?

How long will it take you to answer my email?

We endeavour to respond to any emails we have been sent within 24 hours. Due to the large volume of emails we receive on a daily basis, a response may sometimes take a little longer to come back to you but we do answer any emails we receive as soon as possible. Please rest assured that we read every single email we receive.

Why haven't I received my order confirmation/dispatch emails?

Whenever you place an order with us, a confirmation email is sent to you with details of the order you have made. As soon as your order is processed and dispatched, a second confirmation email is sent to you indicating that your order is now in its way to you. If you have not received these emails, it is possible they may have been caught in your spam mail folder. It is advisable to look through your spam mail and see if your confirmation emails have appeared there, as you can then make adjustments to ensure that they come through to you without issue in the future. It is also possible that there may have been some sort of error with your confirmation emails not reaching you, either because of server issues or problems in transit. If in doubt as to the status of your order, try logging in to your account and looking at your present order by clicking on 'View current/previous orders'.

How come your prices are so cheap?

We have been in business for a long time and have developed many contacts that can supply us with great quality stock. This is coupled with the fact that we buy all of our stock in large quantities so that we can offer our customers a fantastic range and superb, affordable prices.

How do I place an order?

We endeavour to make the ordering process as simple as possible for you. To order a product, you must first click on the item you are interested in purchasing and a page with information detailing the specifications of the product will be displayed, along with price and weight details. Click the Add To Cart button to add the product to your shopping cart.

Much like shopping in a regular store, your shopping cart allows you to safely keep your items held waiting for you while you continue browsing for other products to add. Whenever you add an order to your cart you will be taken directly over to the cart, which will display a listing of the products you have chosen and a total price before any shipping costs have been added. You may also change the quantity of any item if you require more than one of anything in particular. You can access your shopping cart at any time by clicking on the 'View Cart' button, available in the 'Shopping Cart' box on the left-hand side of the website.

When you have finished adding all of the items you wish to buy to your shopping cart, you may click on the Secure Checkout button to begin the submission of your order. You will be greeted with a page requiring your email address, contact and billing and delivery address details. Please ensure that you verify the information you supply in the relevant fields, and always check that the details you are submitting are correct. If you are a Registered Member you may specify a delivery address if it is different to the billing address. If you are a guest, you will only be able to have your goods shipped to the billing address. Click on continue to move on to the next stage, the 'Payment And Shipping Method' section.

The Payment And Shipping Method page will allow you to specify both your chosen method of payment and the delivery service that will be used to deliver the product to you. You may select either a 'Credit/Debit Card' method or a 'Personal Cheque/Money/Bank Transfer' method. When you have selected the details applicable to you, you are ready to move on to the 'Payment Details' page. It is here that you can enter details such as credit card information. If you have chosen an alternative method of payment, you order will be classed as an 'Invoice Order'. A total amount including shipping will be shown, as well as a breakdown of the products you have ordered.

If you are absolutely sure that your order is correct and you have entered all your payment details correctly (if ordering with a credit card), click on 'Continue' to finish and submit your order to us. A final breakdown of products with a total cost including shipping will be displayed, and a confirmation email will be sent to you at the email address you specified when placing the order. If you have chosen any other method of payment other than 'Credit/Debit Card' please ensure that you note down the total cost of your order including shipping, as this will be important when you make your payment.

What is my 'Shopping Cart' and how do I use it?

Think of your shopping cart as an online version of a real shopping cart that you would use whenever you go to the store to buy groceries. Just like a real shopping cart, you can add items, remove them and change the quantity of each item if you want more than one. To add an item to your shopping cart simply click on Add To Cart and you will be taken immediately to your cart. Here you can make adjustments to any products you may have chosen, and can remove any that you added by mistake. You can then either checkout or continue shopping. If you want to access your shopping cart without adding a product, simply click on the 'View Cart' button available in the Shopping Cart box.

How secure are my credit card details?

We pride ourselves on a second-to-none security system, as provided by the world-renowned World Pay, which uses military-standard 128-bit Secure Socket Layer technology to ensure that your personal information is transferred to us safely. Our payment gateway is provided by Secure Trading. At no point do we see your card details and we do not have access to them. They are stored on a secure server and are encrypted for your protection.

How do I know if you have received my order?

As soon as you place your order you will receive an order confirmation email at the email address you specified. This email will contain a summary of the products you ordered, the total cost and includes an order number which you can quote if you have any queries regarding the status of your order. You will receive a further email as soon as your order has been dispatched, indicating the order is now on its way to you.

How long will it take to process my order?

The length of time an order takes to be processed is dependant on how your details pass through our system. Whenever a customer places a Credit/Debit card order, the card information is rigorously checked to ensure maximum security and prevent potential credit card fraud. Your bank will may require security checks to validate your purchase. If all of the details are correctly matched and verified, your order will be processed as soon as possible. If there are any issues, a member of staff may be required to look into the situation and may contact you to verify some details.

If you have placed an order with us and are paying by Postal Order, Money Order, Cheque or Bank Transfer, your order can only be processed when we receive payment. Money and Postal Orders will be cashed as soon as possible and the order will be sent the same day as we receive payment in this way. Cheques can take around 5 days to clear, with International Cheques occasionally taking longer. Please be sure to include your order number with your payment so that we can locate your order and have it ready for dispatch. Bank Transfers will be located based on the information you send us and we will then process your order and dispatch your package as soon as possible.

Can I cancel my order?

Providing you contact us before your order is dispatched and ideally as soon as possible after making the order, you should be able to cancel your order without a problem. To do this, email or phone us with your order number to hand. If the order is still being processed, we will cancel the order for you. If it has already been dispatched there is nothing we can do. You may refer to our returns policy for the next stage.

I think I may have been charged too much for my order. Why is this?

If you think you may have been charged more than you expected, it is more than likely because we take all of our payments in UK GBP. This means that, in most cases, the amount specified on your bank statement is correct but is simply in your own currency, not British currency. For this reason, we ask that all our overseas customs please convert the amount showing on their bank statement into British Sterling and see if the amount is correct. If it is not correct and you still feel there is an issue, please contact us and we will be happy to look into the matter further.

How long will it take to receive my order?

Orders placed before 2:30pm (Monday-Friday) are despatched from our warehouse the same day, subject to stock availability and any security checks. Orders placed after 2:30pm during the week or at weekends are processed and despatched the following working day.

All postage is sent Recorded Delivery which requires a signature, and can be tracked to a certain extent through the royal mail website at www.RoyalMail.com through the use of a tracking number.

I think my package is lost, what can I do?

Compensation is available on most delivery methods, with the exception of Standard International Mail. If you feel that your package has been lost in the postal system, please contact us and one of our customer support advisor's will help you work with the courier that was transporting your package to deal with the matter further.

What can I do if I have received a faulty/damaged product?

In the highly unlikely event that an item sent to you is found to be faulty, you may send it back to us for a replacement. We will refund the cost of sending the item back to us. In the UK, items should be sent back via First Class Recorded Delivery. We will not accept extra charges for other courier services or guaranteed next day services. Overseas, items should only be sent back using your country's national postal service. We recommend using an insured delivery method, however, we will not accept extra charges for Fed Ex or other overnight courier services.

Please make sure that you have clearly read any instructions that may have come with the product, or may be displayed on our website, as products found not to be faulty when they come back to us will be sent back to you at your cost. Please note that our return policy also applies.

What are the benefits of registering an account?

By becoming a member of the site you will be eligible for a 10% discount on your first order and may opt to receive promotional offers from Jewellery with Meaning/ Pure Devilment.

What can I do if I forget my password?

If you have forgotten your password and need to retrieve it, simply click on the Forgot your password? link in the login box. This will display a page with a box in which you need to enter the email address you registered your account with. Once this is done, click on the Reset Password button and an email containing your new password and an activation link will be sent to you.

Can I change my personal details?

Yes, log into your account. The at the top left of the page click on where it says My Account. A form will appear above allowing you to update your details.

Can I track my order status via my account?

Yes, log into your account. The at the top left of the page click on where it says My Account. A form will appear above showing your account details. Click on the orders button. On this page all your orders will be shown with the date and time they were processed.

How much do you charge for delivery?

DELIVERY IS A STANDARD CHARGE OF £1.50